Frequently Asked Questions

Remember you don't need to be an exact match to wear our hair. If you find yourself in-between 2 textures you can probably wear either texture. In fact, most customers are not perfect matches and sometimes need to style, braid, coil, twist their hair to match the extensions. Our main focus is to provide an alternative to straight hair extensions in order to prevent continuous heat damage and allow you to embrace your naturally curly hair.

Take our HAIR QUIZ or choos e from our TEXTURE PAGE to find the closest match for you. If you still are unsure about a texture please text HAIR to (818) 450-5307 and reply to the auto message with a photo of your texture and one of our hair specialist will be right with you! 

Classic and Bougie sets are our signature sets hand sewn in Los Angeles, CA.

Bel-Hair Classic 120g Set

Pieces: 7 

Weight: 110-120g 

Lengths: 18", 20", 22" 

Is the Classic Set for you?

• Great for adding 1-2 inches of length to shorter hair 
• Adding natural volume to thin-medium hair (extensions must match the length of your hair)
• Perfect starter set to test quality and life span of hair. If you start small you can always add an additional classic set or a volume booster if more volume is needed.
• Note: Classic 120g Models are wearing (2) Classic 120g Sets 

Bel-Hair Bougie 320g Set

Pieces: 10-12 (22" sets may have 12 pieces)

Weight: 310g-320g

Lengths: 22", 26", 

Is the Bougie Set for you?

• You are adding 4-8 inches of length to shoulder to bra length hair
• You want a super star MEGA Volume look
• You do NOT have very thin hair (long or short)
• Bougie 320g Models are wearing (1) Bougie set

DECIDE BASED ON HAIR GOALS:

MICRO volume & length boost = (1) Classic 120g Set

NATURAL volume & length boost = (2) Classic 120g Sets

MAJOR volume & length boost = (1) Bougie 320g Sets

MEGA volume & length boost = (1) Bougie 320g Set + (1) Volume booster in equal length

Your installation method truly depends on your lifestyle and budget.

Weigh your options and find out more about our install methods by reading our blog.

In the curly hair community we all know, SHRINKAGE is a "thing" 😩 

When ordering your Bel-Hair Extensions keep in mind that all of our hair is measured in stretched length and you should account for about 2-4 inches of shrinkage depending on the texture. Not to mention, the length will appear different on every person, as we all have different torso lengths. 

Below you can find approx. where each texture will lay in its relaxed state AFTER washing. 

Beach Wavy & Exotic Curly

18"-20" - Right below shoulder

22" - Bra strap length

24" - Below bra strap/ lower back 

26" - Very lower back / right at waist 

Island Curly & Deep Curly

18"-20" - Shoulder length

22" - Right below Shoulder

24" - Bra length/mid back 

26" - Right below bra length 

Sea Wave & Body Wave

18"-20" - Chest length/right above bra strap

22" - bra length/ right below 

24" - lower back / right above waist

26" - Waist / below waist 

We understand there are an unlimited amount of colors and textures and we obviously don't carry them all. Here are some key points to keep in mind: 

Color: We suggest ordering the color that is one shade lighter than your natural color and then having your stylist customize using the same products and technique that was used on your natural hair or what ever your natural color is. Though our hair does take bleach we highly suggest ordering a lighter shade and depositing a darker color vs. lifting the hair which takes from the integrity of the curl and shortens the life of the hair. If you would like a rooted or customized color blend you can place a custom order by texting HAIR to (818) 450-5307 to message a live person directly. While there are no base fees for customized orders the cost is depending on your complexity of your color blend. 

Texture: Remember that curly extensions are a heat free styling option and not a style free option. Most customers have to spend time styling and blending their extensions as most are not a 100% match. If you have questions or concerns about customizing or matching your texture text HAIR to (818) 450-5307 to mess a live person.

Our natural black clip-in & weft extensions are NOT jet black. If your hair is jet black you may be able to tell the difference between your hair and the extensions quite easily. For a seamless install you would need to place a custom order or have your stylist/colorist dye them for you. Though we always suggest having your stylist/colorist dye your extensions, dying the your natural black extensions jet black is one of the easiest dye jobs you could ever do and is very hard to mess up 😃. Only use a semi or demi-permanent color and a low volume developer (NO Box Dyes). If you are uncomfortable using salon approved products please consult your stylist.

Both ladies below are wearing our Sea Wave texture.

Zero! Because we have our own seamstresses and all of our sets are made to order we do not charge any extra fees for making a custom set. You are only charged what the cost of the raw materials + time it takes to make the set. 

Here are some custom orders we have done!

Unfortunately we can not accept returns on custom sets. 

Though we have had customers who have unbelievable success dying their extensions at home, we always suggest in order to properly protect your investment its best to get help from your stylist/colorist. Here are a few Do's & Don'ts when it comes to dying your Bel-Hair Blonde Extensions. 

DO:

Deposit darker color onto lighter extensions to match your color instead of lifting (bleaching) darker extensions

Always have a professional hair colorist work on your extensions

Opt for a lighter set of extensions to dye darker 

Always do a test strand prior to dyeing the full set

Always use a semi or demi-permanent color and a low volume developer

Pre-wash with sulfate & alcohol-free shampoo before coloring

Mandatory sulfate free deep conditioning treatment 

When using purple shampoo, always fill a deep bowl or sink with warm water and mix in shampoo thoroughly 

Air Dry only

DON'T:

Use products that contain sulfates or alcohol

Don’t use over-the-counter dyes/toners

Blow dry, use high heat after coloring

Apply purple shampoo DIRECTLY to the hair (depending on your tone of blonde, this may not be the best alternative - please consult with your stylist) 

Text HAIR to (818) 450-5307 if you have any additional questions in regards to dying your blonde extensions.

Yes! However, Though our hair straightens beautifully and will return to its natural curl pattern we do not suggest you do this often as it can affect the integrity of the curls long term. Our various curl patterns are made via natural heat steam and any additional pressing heat may reverse the curl pattern.

Processing time can vary depending on the type of extenisons. Please refer to the product page shipping tab for the exact lead time of your extensions.

Simply Put: 

MICRO volume & length boost = (1) Classic 120g Set

NATURAL volume & length boost = (2) Classic 120g Sets

MAJOR volume & length boost = (1) Bougie 320g Sets

MEGA volume & length boost = (1) Bougie 320g Set + (1) Volume booster in equal length

Good news! Because we have the highest quality of HUMAN HAIR this means you can use all of your favorite sulfate & paraben free curly hair products on your curly hair extensions. Try our Bounce Back Avocado Conditioner to restore your curly extensions.

Feel confident in your purchase! Text 'HAIR' to (818) 450-5307 to chat with a customer service rep before ordering.

We do not accept returns on CUSTOM orders unless there is a mistake on our end. 

Pre-orders are made to order items that ship in 10-14 business days after you placed your order. We can not cancel these orders once they are made and they can only be exchanged for store credit.

Here are our steps to making your perfect extensions: 

Day 1-2: Someone from our team of 14 talented hair techs sorts the human hair raw material in the color of your choosing

Day 3-6: They then start creating your extensions according to your chosen installation method (wefts, clip-ins, i-tip, or tape-ins) 

Day 7-8: Once that is complete your hair goes into the hair steamer until it reaches your desired
texture. We achieve our textures through a simple steaming process that allows
water vapors to create a consistent and distinguished curl pattern in the hair.

Day 9-10: After the texture is achieved the hair is laid flat to air dry for 24 hours.

Day 11-14: Our quality control department takes one last look-see and then your order is sent to get packed and shipped out the following day.

Due to an unusual high demand we do not have a way to speed up the process for custom or pre-order items. 

In order to keep our promised delivery schedule we get started on your order the moment it is placed. Because of this we can not cancel an order once it is placed. 

Human hair extensions are considered a hygienic product by law (similar to underwear, bathing suits etc). Though we would love to accommodate you, we are prohibited by law and new covid restrictions from accepting returns on opened & tampered with human hair. We are not alone, all hair companies are prohibited by law from allowing returns on human hair that has been tampered with.

Please click here to read our full return policy.

Process your return on our portal here. https://belhair.loopreturns.com/#/

For returned items, it can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1- Shipping time to arrive back to our warehouse (2-4 business days)
2- Processing and inspection for refund approval (5-7 business days)
3- Authorization to finance department to issue refund (2-3 business days)
4- It can also take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further.

Most in stock orders ship in 3-5 business days unless said otherwise. Refer to the product page for exact shipping time. 

Processing time is simply the time it takes for your order to leave our facility once it is placed. All of our clip-in extensions are made to order in Los Angeles, CA by our amazing seamstresses and great things take time. Typically orders 1-2 days after ordering to make and pack but since Covid/Delta social distancing policies we have had to make adjustments to keep our customers and team as safe as possible. We appreciate your patience through this process. Here are our current processing times:  

*All Natural black Clip-in, weft bundles, ponytails, booster = 3-5 business days processing time

*All Dark Brown Clip-ins, weft bundles, ponytails, booster = 5-7 business days processing time

*All blonde weft bundles and blonde Clip ins = 7-10 Business Days processing time

Expedited shipping does not apply to processing time and only applies to the carrier shipping speed.

Expedited shipping only expedites the shippers carrying time. General USPS shipping can take 3-5 business days depending on your city and state. Expedited shipping is air shipping which takes 2-3 Days guaranteed. Expedited shipping does not exclude processing time. All orders must go through processing. Expedited shipping is the time shipping time of the carrier only. 

We understand things come up and we can't always plan ahead like we intend but unfortunately we can't promise any expedited processing times. However, at times the processing time can be faster than our proposed times so its always best to Text 'HAIR' to (818) 450-5307 to get an estimate shipping date before you order if you have a super tight timeline 😉

If you input an address that does not exist or is missing an apartment number, please email us at info@belhairextensions.com right away with the changes. If your order has already shipped, keep an eye on your tracking information as the delivery carrier will either return the package back to sender or try and get in contact with you to verify the address. In the instance that your package is returned back to us, please email our team right away at info@belhairextensions.com and we'll set you up with a new order.

If you input an address that exists but is incorrect and do not reach out to us to fix it before it ships you will be responsible for contacting your neighbors/the residents at the address provided to try and retrieve the package. We cannot be held responsible for packages that are miss-delivered or lost due to an incorrect address provided to us.

Please allow the post office 1-2 business days to update your tracking scan. If there has not been any movement in 72 hours please contact us directly so we can try to rectify the situation. 

Bel-Hair Extensions is not responsible for delivered (but not discovered) packages. We do offer route package protection for a small fee which covers lost/stolen/damaged packages. Please contact them directly and follow their instructions to make a claim.

If you choose to opt out of package protection please review the steps below as it may help with locating your package. 

1.) Double check your shipping address on your email confirmation.

2.) Check with your household members and neighbors.

3.) Check inside your mailbox – There are customers who see their package as delivered and it ends up being in their mailbox.

4.) If delivered to a business check with security, front desk, and or mailroom

5.) Go to the 3 post office or UPS closest to you there's a chance that your package may have been held at one of your local post offices instead, despite the tracking showing as being 'Delivered'.

6.) Wait 24-48 - On rare occasions, the carrier may mark the package as being delivered earlier than it actually is. Please wait 24-72 hours for your package to deliver or for the carrier to issue another update.

7.) If shipped with UPS please report to them for their missing package procedures.

We are only responsible for lost packages in which the address on the label does not match the address provided by the customer at time of purchase. We can not be responsible for missing packages due to theft that occurs at the customers residence after packages are marked as delivered. 

If for any reason the address on your label does not reflect the same address you entered at checkout we will send you a replacement set within 3 business days. 

Import duties and taxes may apply upon receipt of international orders.

These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as:

1. Country of origin of the purchased product
2. Local VAT rates
3. Local import taxes

It will be your responsibility to pay these charges if and when asked to by your local authorities.

To Be Eligible:

• Your order must be $50-$1000 USD total, including shipping and taxes.
• You must have a shipping address in the U.S.
• Your order can't include a gift card.

How It Works:

1. Add the products to your cart then choose Shop Pay at checkout.
2. Choose the installments option as your payment method.
3. Choose a debit or credit card to use for payment, then tap Continue.
4. Follow the steps to verify your identity—this usually takes just a few moments.
5. If you agree to the terms, click Agree, then tap Authorize purchase.
6. Enter the 6-digit verification code that was texted to your phone.

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. You'll get an email reminder before each payment to keep you in the know.

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If you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus. Please note that late payments and non-payments may affect your ability to pay with Shop Pay Installments in the future.

* Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

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All orders placed through Shop Pay Installments will go through our normal processing time and ship as normal. There is no additional delay or conditions by placing an order with Shop Pay Installments.